Administrative Users
Only an administrator may unlock another administrative user’s account. Once the account is unlocked, the administrative user will receive an email notification that the account is active. The administrative user may then log in as normal.
General User
An administrator may unlock a general user account. If the administrator unlocks the account, the general user will receive an email notification that the account is active.
Once the account is active, the user will login following the process specific to the login method.
- For those logging in via smart card, the user may immediately access their account.
- For those logging in with the alternative method, Login.gov, the user will verify their account via the one-time password (OTP) process.